The first impression I got from Dominick’s was that it was a family oriented environment, as tables closest to the door were seated by couples with children.  The decorative environment gave a warm “old fashion style” feeling as well.   My second impression was a sense of disorganization and confusion.  My colleague and I stood by the door for about a minute or so and then finally seated.

Right after we were seated, a waitress approached the table to place our orders, when we have not even had a moment to look over the menu.  When asked for a moment to review the lunch menu, it seemed as though we had been forgotten about.  As my colleague and I sat patiently waiting for our waitress to return, we had quite a few moment to observed the staff running back and forth from their tables to the kitchen, and vice versa.  Nothing says confusion and disorganization like staff members running all over the place while there other staff members standing behind the counter involved in their own personal conversation, while we were STILL waiting for our order to be taken.  When who I think to be one of the managers looked at our table and saw that we had not been helped, she looked at the girls behind the counter, and gave a look of aggravation that displayed the feeling, “what’s going on here”?  The waitress then rushed over from behind the counter with a look of worry (maybe she thought her manager was upset).

The waitress greeted us and asked us what we would like.  When we asked for a brief description and opinion on a couple of lunch specials, she gave her opinion and a good description of the food.  The lunch special choice is limited to Wraps Only (Panini’s & Heroes are not available).  When I asked what types of wraps they served, she quickly replied sundried tomato, whole wheat, spinach and regular, saying it so fast that it sounded like she was speaking a foreign language.  It’s good to know what is offered, but it’s not good to make the costumer feel rushed.  On the note of making the costumer feel rushed, a beverage should always be offered first so that the costumer has something to sip on while waiting for the food to be prepared, which we were not, offered.  We decided to order the Chicken Asparagus which was the Plump Grilled chicken breast topped with grilled asparagus, sundried tomatoes, gated provolone cheese finished with homemade pesto sauce and the Chicken Broccoli Rabe included Plump grilled chicken breast topped with sautéed broccoli rabe, finished with grated provolone cheese.

Finally, when we got the two wraps that my colleague and I ordered, we looked at each other wandering where is the side?  It was just a wrap with a side of sauce on the dish.  The waitress did not say that the lunch special was just a wrap on a dish, if she explained what the special consisted of, we could have ordered a small French fry or salad to share.  I did enjoy my wrap, which consisted of grilled chicken broccoli rabe and came with delicious side sauce.  However, my colleague’s wrap (Chicken Asparagus) presented a strong cheese taste. Not good for someone who doesn’t care for sharp cheese but also included a pesto sauce.  Half way into the meal, we had to flag someone down for a couple of beverages.  Again on the note of rushing around in confusion, I had a waitress slam into my chair while on her rum through the restaurant, and didn’t apologize until she was about five feet away.   As our lunch was near end, I had a few bites of my wrap remaining while my colleague had already finished his meal when a bus boy came over to remove our dishes.  He came and just tried to take my dish when I wasn’t finished yet.  We honestly hope that the service improves at this establishment and learns how to cater better to the customer and make them feel more welcomed.

I give Domick’s 2.5 Whereyoueat “Y’s” based on Food, Service, Presentation and Atmosphere.  Food was good, and the decoration of environment was nice as well but the service and presentation knocks the rating down.

Overall Sum-Up

• Atmosphere:  Family oriented bakery style sit down establishment.
• Service: Very unorganized, Rushed feeling, Confusion and not very welcoming.
• Food:  The food was good, Sauces that came on the side were tasteful and unique.  A little over-bitter cheese taste in one of the meals samples.
• Presentation:  Even though the food was good, The lunch special presentation could have included a small salad or French fries to make for a better plate presentation instead of just having a wrap on a plate.
• Rating: 2½ ‘Y‘s

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