Comments on: Henny’s Steakhouse: Review http://blog.whereyoueat.com/state-island/hennys-steakhouse-words-cannot-describe/ Restaurant News and Reviews Tue, 17 Jan 2012 18:10:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: christined http://blog.whereyoueat.com/state-island/hennys-steakhouse-words-cannot-describe/comment-page-1/#comment-33 christined Sat, 30 Oct 2010 18:02:15 +0000 http://blog.whereyoueat.com/?p=584#comment-33 My boyfriend, his brother, his mother, and I dined at Henny's last night for his mother's birthday. This is our 3rd dining experience at Henny's. The first two times we went there, we were impressed with both the food and the decor. The service was mediocre. I had the buffalo filet last time we went and I could not believe how moist and delicious it was! It was better than steak filet mignon. Last night's dining experience was not like our last 2 experiences at all. The service was slow despite the fact that we were 1 of 3 tables in the dining room (It was Friday October 29, 2010 at 8:30pm). We ordered the pork lollipops which were overcooked and chewy, the fried zucchini which was pretty good, and the blue cheese salad which was the highlight of the evening. I was very happy the salad was so delicious because unfortunately I was not able to eat my entree. I once again ordered the buffalo filet, when it came it was 2 small "nuggets". I would assume it was the end pieces, it did not look appealing but I figured it would still taste as good as last time. Boy, was I in for a surprise. The only way I could describe it is that it tasted and smelled like dog food. I have no idea what was wrong with it, if it was not stored properly or it was old or what, but it was the most disgusting thing I have ever bitten into in my life. We summoned the waiter over (after several minutes to locate him) and he asked if I wanted anything else. I said no as I was digusted at this point, and that was that. No one else came over to apologize. Nothing else was comped despite the fact that we ordered after dinner drinks and dessert and we spent $260 on dinner and I didn't even eat a meal! My boyfriend ordered the porterhouse which was so rare in the middle, it was bleeding and he couldn't eat the whole thing. His mother also ordered the porterhouse and she claimed it was "ok". His brother ordered the veal and lobster tail and said that it was good. The waiter could not explain what the veal steak was, so thankfully it was good despite him having no idea what he was ordereing. Never in my life have I ever sent back a meal. To send back something that compared to Alpo and not have a manager come over to apologize or offer anything on the house is not good customer service. I will never dine again at Henny's and I will tell all of my friends and family to avoid it as well. Customer service is the key to any successful business and I hope that in the future, other customers do not have the same experience I did. My boyfriend, his brother, his mother, and I dined at Henny’s last night for his mother’s birthday. This is our 3rd dining experience at Henny’s. The first two times we went there, we were impressed with both the food and the decor. The service was mediocre. I had the buffalo filet last time we went and I could not believe how moist and delicious it was! It was better than steak filet mignon. Last night’s dining experience was not like our last 2 experiences at all. The service was slow despite the fact that we were 1 of 3 tables in the dining room (It was Friday October 29, 2010 at 8:30pm). We ordered the pork lollipops which were overcooked and chewy, the fried zucchini which was pretty good, and the blue cheese salad which was the highlight of the evening. I was very happy the salad was so delicious because unfortunately I was not able to eat my entree. I once again ordered the buffalo filet, when it came it was 2 small “nuggets”. I would assume it was the end pieces, it did not look appealing but I figured it would still taste as good as last time. Boy, was I in for a surprise. The only way I could describe it is that it tasted and smelled like dog food. I have no idea what was wrong with it, if it was not stored properly or it was old or what, but it was the most disgusting thing I have ever bitten into in my life. We summoned the waiter over (after several minutes to locate him) and he asked if I wanted anything else. I said no as I was digusted at this point, and that was that. No one else came over to apologize. Nothing else was comped despite the fact that we ordered after dinner drinks and dessert and we spent $260 on dinner and I didn’t even eat a meal! My boyfriend ordered the porterhouse which was so rare in the middle, it was bleeding and he couldn’t eat the whole thing. His mother also ordered the porterhouse and she claimed it was “ok”. His brother ordered the veal and lobster tail and said that it was good. The waiter could not explain what the veal steak was, so thankfully it was good despite him having no idea what he was ordereing. Never in my life have I ever sent back a meal. To send back something that compared to Alpo and not have a manager come over to apologize or offer anything on the house is not good customer service. I will never dine again at Henny’s and I will tell all of my friends and family to avoid it as well. Customer service is the key to any successful business and I hope that in the future, other customers do not have the same experience I did.

]]> By: 20YOMAMA http://blog.whereyoueat.com/state-island/hennys-steakhouse-words-cannot-describe/comment-page-1/#comment-21 20YOMAMA Tue, 16 Mar 2010 11:35:20 +0000 http://blog.whereyoueat.com/?p=584#comment-21 Best french fries I ever tasted, maybe because they are fresh. Food and service are great. I will be back. Butch Best french fries I ever tasted, maybe because they are fresh. Food and service are great. I will be back.

Butch

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