Great Kills Grand Opening of Puglia of Hester Street. Located in a new plaza.
Features a Bar, Small Dining Area and Large Dining room.
View the Menu Photos and Details: Puglia of Hester Street Restaurant
November 24, 2013
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Let me start off by saying that despite the word of mouth that the service was bad I still wanted to try this place. I had the worst experience of my life there and will never go back and I am telling everyone I know. Let me start off by saying I went tonight, Thursday at 6:50 pm. We were seated and after waiting 20 min I called someone over to find us a waitress. She came and took our order. Never saw her again. 40 min went by and they brought out food to the table next to us. They brought 3 dishes and 1 of them they didn’t order. Then they brought out 2 dishes for my table(we were a table of 4 and the other table was 6). Turns out, the first dishes were supposed to be all for my table. Still no waitress in site. No manager, nothing even after repeated requests to speak to someone. Some woman came over to the other table and when they inquired about their food she started yelling at them and blamed it on a computer problem. So now they have half their food, we have half our food. They served crab ravioli to someone who ordered mushroom. I guess it never occurred to them that hopefully the woman isn’t allergic because that was never brought up. So after all the mix up we finish and the service was horrible. We go to leave and the people from the other table are outside getting yelled at again by this woman. Very Very Very unprofessional, and if you do not know how to treat people then you should not be in the service industry. If this place had good management, someone would have acknowledged these problems and dealt with it appropriately.No one should feel like they are just left in a corner and ignored. It was obvious by no one coming over that both these tables were being ignored. Also heard some others complaining about the services.
Food was good – service was TERRIBLE! Waited 2 hrs. for our meals. Noticed that table of 4 next to us who had been seated at least 15-20 minutes after us had their food well before us. I guess it helped that our waitress knew them. How do I know? She greeted them with kisses. Had to ask to have table cleared of used glasses, plates etc. and for refills of water, never asked if everything was ok and could we use anything else. WILL NEVER GO BACK AND NEVER RECOMMEND TO ANYONE. There are plenty of restaurants on SI with as good or better food and where the service is 100% better!
Went to Puglia’s a few times now before writing this. I wanted to be fair and not base my review on just one visit.
While the service was not the most attentive, I thought the food was really good. The place was not too crowded the last time, but it was still hard to get the waiter.
I would definitely go back and if I found the service to be poor, would just get it to go.