Puglia of Hester Street

Let me start off by saying that despite the word of mouth that the service was bad I still wanted to try this place. I had the worst experience of my life there and will never go back and I am telling everyone I know. Let me start off by saying I went tonight, Thursday at 6:50 pm. We were seated and after waiting 20 min I called someone over to find us a waitress. She came and took our order. Never saw her again. 40 min went by and they brought out food to the table next to us. They brought 3 dishes and 1 of them they didn’t order. Then they brought out 2 dishes for my table(we were a table of 4 and the other table was 6). Turns out, the first dishes were supposed to be all for my table. Still no waitress in site. No manager, nothing even after repeated requests to speak to someone. Some woman came over to the other table and when they inquired about their food she started yelling at them and blamed it on a computer problem. So now they have half their food, we have half our food. They served crab ravioli to someone who ordered mushroom. I guess it never occurred to them that hopefully the woman isn’t allergic because that was never brought up. So after all the mix up we finish and the service was horrible. We go to leave and the people from the other table are outside getting yelled at again by this woman. Very Very Very unprofessional, and if you do not know how to treat people then you should not be in the service industry. If this place had good management, someone would have acknowledged these problems and dealt with it appropriately.No one should feel like they are just left in a corner and ignored. It was obvious by no one coming over that both these tables were being ignored. Also heard some others complaining about the services.